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Family Owned & Operated since 1958. Can't find what your looking for? Call us, we have MUCH MORE in-store! 1-800-889-6191

Shipping & Returns

Fast & Fair Shipping 

We ship fast with Canada Post & Purolator Courier. Shipping charges are calculated based on weight, size and destination. We believe in reusing as much of our packing supplies as possible so your box might have a different product name on the outside but, rest assured your order is tucked safely inside!

 

Local Shipping Area - Delivery By Courier with Ultra Low Discounted Rates  

Small Parcels Start at only $4.99!   
See Below for a sample of the towns & cities that qualify for our discounted rates. 

Manitoba: -Winnipeg -Selkirk -Beausejour -Brandon -Dauphin -The Pas -Portage La Prairie -Lorette -Morden -Flin Flon -Stonewall -Steinbach -Thompson

Ontario: -Kenora -Thunder Bay

Saskatchewan: Saskatoon -Regina -North Battleford -Meadow Lake -Prince Albert -Emerald Park -Esterhazy  

 

 

 

Happy Customer Return Policy means that

If you're not completely satisfied with your purchase return it within 30 days for a complete refund minus any shipping fees.

To be eligible for a return, your item must be in new and resalable condition. Be sure to include any tags and the original packaging.
No refundable items include:
-Custom Engraved Products
-Sanitary Items( Dog Diapers etc)
-Garmin Products (must contact Garmin for Refund Authorization)
-Oster Pet Products (must contact Oster for Refund Authorization)
There are certain situations where only partial refunds are granted, including:
-Any item not in its original condition,
-Any Product that is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@canvasbackpets.com and send your item via post to:
Box 398 Selkirk MB R1A 2B3.
Shipping
To return your product, you should mail your product back via Postal Service to:
Canvasback Pet Supplies
Box 398
Selkirk MB R1A 2B3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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